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At TrueComfort, your privacy is of utmost importance to us. This Privacy Policy describes the information we collect, how we use it, and the steps we take to protect your personal information when you use our website and services.

1. Information We Collect

We may collect and process the following types of information when you interact with our website:

• Personal Information: When you book a hotel, sign up for an account, or engage with our services, we may collect personal details such as your name, email address, phone number, payment information, and billing address.
• Usage Data: We automatically collect data about how you use our website, including your IP address, browser type, device type, pages you visit, and your interactions with the site. This helps us understand how our website is used and improve our services.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to enhance your experience on our site. These technologies help us analyze website traffic, personalize content, and offer tailored advertising. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for several purposes, including:

• To process bookings: To complete and manage your hotel reservations and other services.
• To communicate with you: To send confirmation emails, updates on your bookings, and respond to your inquiries.
• To improve our services: To analyze how our site is used and improve its functionality, content, and user experience.
• To personalize your experience: To provide you with tailored offers, promotions, and recommendations based on your preferences and browsing behavior.
• For legal compliance: To comply with legal obligations and resolve disputes or issues.

3. How We Protect Your Information

We take the protection of your personal information seriously. We use security measures such as encryption, firewalls, and secure servers to safeguard your data. However, no system is completely secure, and we cannot guarantee the absolute security of your personal information.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following situations:

• With hotel partners: To fulfill your booking and provide the services you requested.
• With service providers: We may share your information with third-party service providers who assist in the operation of our website, such as payment processors, IT providers, and marketing partners.
• For legal reasons: If required by law or to protect our rights, we may disclose your information to comply with legal obligations, enforce our Terms of Use, or protect the rights, property, and safety of TrueComfort and others.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You can request updates or corrections to your personal information if it is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal data, subject to legal requirements.
• Opt-out: You can opt out of receiving marketing emails or other promotional communications by following the instructions in the communications or contacting us directly.

6. Third-Party Links

Our website may contain links to external sites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

TrueComfort does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, we will post the revised version on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

By using our website, you consent to the terms of this Privacy Policy. If you have any questions or concerns about our privacy practices, please refer to the contact section of the website for assistance.